P4788:[{"_4883":25,"_4884":4885},"areReviewsGrouped","reviews",[4886,4931],{"_4887":4888,"_4889":4890,"_4891":4892,"_4893":4894,"_4895":4896,"_4897":4898,"_4899":4898,"_4900":4865,"_4901":555,"_4902":4202,"_4903":4904,"_4908":4268,"_4909":4910,"_4911":4266,"_4912":4913,"_4914":4482,"_4915":4916,"_4917":4918,"_4924":25,"_4925":4926,"_66":4927,"_4928":4865,"_4929":4930},"subscriberId","c51f7b65-fcc9-486f-b563-ae634abbdd20","reviewId","2a26e4c8-0394-438c-9304-67f29ddad947","subscriberId_productId","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10219972100432","productId","shopify-10219972100432","body","Beautiful shelf, exactly as described and seen in the photo.","dateCreated","2026-07-17T15:44:09.229Z","dateUpdated","helpfulCount","isRecommended","languageCode","original",{"_4895":4905,"_4902":4906,"_66":4907},"Mensola stupenda, esattamente come descritta e vista in foto.","it","Bellissima ed Elegante","productHandle","productImageUrl","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25HOE63394-160830_31b3dc18952f2d97b33da0a470e58bbd_dtl_1_x280.jpg?v=1784112734","productName","productUrl","//store.westwing.com/products/botta-wall-shelf-en-25hoe63394","productVariantName","rating",5,"reviewer",{"_4919":4920,"_4921":555,"_4922":4923},"displayName","Valentina D. L.","isVerified","verifiedStatus","Verified Reviewer","isIncentivized","status","approved","Beautiful and Elegant","unhelpfulCount","variantId","51939594371408",{"_4887":4888,"_4889":4932,"_4891":4892,"_4893":4894,"_4895":4933,"_4897":4934,"_4899":4934,"_4900":4865,"_4901":25,"_4902":4202,"_4908":4268,"_4909":4910,"_4911":4266,"_4912":4913,"_4914":4482,"_4915":4785,"_4935":4936,"_4917":4939,"_4924":25,"_4925":4926,"_66":4941,"_4928":4865,"_4929":4930},"29b48986-7e8e-44a0-8fea-6ff7fe6d39ae","The colour on the picture is not the same with reality. It is dark grey without any brown. Packaging is not proper, corner is damaged when delivered.","2026-05-05T21:03:22.375Z","reply",{"_4895":4937,"_4897":4938,"_66":37},"

Thank you for your feedback, dear Norbert. 😔

We are very sorry to hear that the colour of your Small Shelf Botta does not match what was shown in the product images, and that it arrived damaged due to inadequate packaging. This is completely unacceptable and we understand your disappointment - you should receive exactly what was advertised and in perfect condition.

It is particularly frustrating when the actual product colour differs significantly from our website images, as this affects your ability to make an informed purchase decision. We take full responsibility for both the colour discrepancy and the packaging failure that resulted in the damaged corner.

Your feedback is invaluable in helping us improve both our product photography accuracy and our packaging standards to ensure items arrive safely and as expected.

Please contact our Customer Service team so that we can find an appropriate solution for you.

","2026-05-06T09:33:10.008Z",{"_4919":4940,"_4921":555},"Norbert B.","No proper colour."]