P4745:[{"_4845":25,"_4846":4847},"areReviewsGrouped","reviews",[4848,4897],{"_4849":4850,"_4851":4852,"_4853":4854,"_4855":4856,"_4857":4858,"_4859":4860,"_4861":4860,"_4862":4443,"_4863":25,"_4864":4203,"_4865":4866,"_4873":4271,"_4874":4875,"_4876":4269,"_4877":4878,"_4879":4448,"_4880":4881,"_4869":4882,"_4885":4886,"_4890":25,"_4891":4892,"_72":4893,"_4894":4443,"_4895":4896},"subscriberId","c51f7b65-fcc9-486f-b563-ae634abbdd20","reviewId","652e456e-6c86-464f-8b32-7bc5e825be26","subscriberId_productId","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10015395971408","productId","shopify-10015395971408","body","The table was not protected with foil or additional material. Unfortunately I had to send him back. Too bad... it arrived completely broken. Unfortunately, I don't understand why fragile things are shipped here without any protection.","dateCreated","2026-05-18T17:23:01.378Z","dateUpdated","helpfulCount","isRecommended","languageCode","original",{"_4857":4867,"_4864":4868,"_4869":4870,"_72":4872},"Der Tisch war nicht geschützt mit Folie oder zusätzlichem Material. Ich musste ihn leider zurückschicken. Schade….er kam komplett zerbrochen an. Leider verstehe ich gar nicht, warum hier zerbrechliche Dinge ohne jeglichen Schutz versendet werden.","de","reply",{"_4857":4871},"

Vielen Dank für Ihr Feedback, liebe Ute. 😔

Es tut uns außerordentlich leid zu hören, dass Ihr Handmade Round Side Table Pawn komplett zerbrochen bei Ihnen angekommen ist. Das ist völlig inakzeptabel und wir verstehen Ihre Verärgerung absolut - besonders da es sich um ein handgefertigtes Stück handelt, das mit größter Sorgfalt behandelt werden sollte.

Sie haben vollkommen recht mit Ihrer Kritik bezüglich der unzureichenden Verpackung. Es ist unverständlich, dass ein so empfindliches Möbelstück ohne ausreichenden Schutz durch Folie oder zusätzliches Polstermaterial versendet wurde. Das entspricht definitiv nicht unseren Standards und wir übernehmen die volle Verantwortung für diesen Verpackungsfehler.

Wir nehmen Ihr wichtiges Feedback sehr ernst und werden unsere Verpackungsprozesse für zerbrechliche Artikel grundlegend überprüfen und verbessern, um solche Schäden in Zukunft zu vermeiden.

Es freut uns zu hören, dass Sie den Tisch bereits zurückschicken konnten. Unser Kundenservice wird sich mit Ihnen in Verbindung setzen, um eine zufriedenstellende Lösung für Sie zu finden.

Vielen Dank für Ihre Geduld und den wertvollen Hinweis zur Verpackung!

","Kaputter Tisch…..schade","productHandle","productImageUrl","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25POL68103-213795_a5676b17084b9275cfc2987b5eeeffa9_dtl_1_x280.jpg?v=1743759360","productName","productUrl","//store.westwing.com/products/handmade-round-side-table-pawn-en-25pol68103","productVariantName","rating",1,{"_4857":4883,"_4859":4884,"_72":43},"

Thank you very much for your feedback, dear Ute.

😔 \n

We are extremely sorry to hear that your Handmade Round Side Table Pawn arrived completely broken. That is completely unacceptable and we absolutely understand your annoyance — especially as this is a handmade piece that should be handled with the utmost care.

You are absolutely right in your criticism of the inadequate packaging. It is incomprehensible that such a sensitive piece of furniture was shipped without adequate protection with foil or additional upholstery material. This is definitely not up to our standards and we take full responsibility for this packaging defect.

We take your important feedback very seriously and will fundamentally review and improve our packaging processes for fragile items to prevent such damage in the future.

\nWe

are pleased to hear that you have already been able to return the table. Our customer service team will contact you to find a satisfactory solution for you.

Thank you for your patience and valuable advice about the packaging!

","2026-05-19T06:03:29.396Z","reviewer",{"_4887":4888,"_4889":587},"displayName","Ute W.","isVerified","isIncentivized","status","approved","Broken table... too bad","unhelpfulCount","variantId","50999833067856",{"_4849":4850,"_4851":4898,"_4853":4854,"_4855":4856,"_4857":4899,"_4859":4900,"_4861":4900,"_4862":4443,"_4863":587,"_4864":4203,"_4865":4901,"_4873":4271,"_4874":4875,"_4876":4269,"_4877":4878,"_4879":4448,"_4880":4905,"_4885":4906,"_4890":25,"_4891":4892,"_72":4908,"_4894":4443,"_4895":4896},"3c7c23a4-3714-454c-833d-4664e1bbd651","The table is very beautiful/a beautiful pink (darker than in the image) \n The first one arrived broken but the after-sales service immediately returned a much better packaged table. ","2026-01-08T20:27:22.400Z",{"_4857":4902,"_4864":4903,"_72":4904},"La table est très belle / un beau rose (plus foncé que sur l’image) \nLa première est arrivée cassée mais le SAV à immédiatement renvoyé une table bcp mieux emballé. ","fr","Table très belle ",5,{"_4887":4907,"_4889":587},"Yamina S.","Very beautiful table "]

PawnHandmade Round Side Table