B2B Terms and conditions

Unbinding AI generated Convenience Translation to English

GENERAL TERMS AND CONDITIONS OF USE OF THE WEBSITE WWW.WESTWING.PL BY COMPANIES

The following are our General Terms and Conditions (hereinafter referred to as "GTC"), which apply to traders using the Westwing Website located at www.westwing.pl, including via the App.

By placing an order, you agree to the following Westwing T&Cs.

1. GENERAL INFORMATION AND SCOPE

1.1 Westwing operates the Website at www.westwing.pl, which is also available through the Application (hereinafter referred to as the "Website").

1.2 The T&Cs contain the framework provisions of sales contracts (hereinafter: "Contract") in which the seller is Westwing GmbH with its registered office in Munich, Moosacher Str. 88, 80809 Munich (hereinafter: "Westwing") and the buyer is an entrepreneur within the meaning of Article 431 of the Civil Code, who is not a consumer or an entrepreneur with consumer rights, and who has its registered office in Poland (hereinafter: "User") (hereinafter: jointly: "Parties", separately: "Page").

1.3 The GTC are addressed to the Entrepreneurs using the Website or the Application and define the rules for concluding the Agreement and the rights and obligations of the Parties under the Agreement, in particular the terms of delivery and liability for product defects. To the extent not regulated by the Agreement, the GTC and the Terms and Conditions of Use of the Westwing Website and Application (hereinafter referred to as the "Terms and Conditions") shall apply. In the event of any discrepancies between the provisions of the T&Cs and the Agreement, the provisions of the Agreement shall prevail. In the event of any discrepancies between the provisions of the T&Cs and the T&Cs, the provisions of the T&Cs shall prevail. Any deviation from the T&Cs shall be confirmed in writing by Westwing on pain of nullity.

1.4 The GTC exclude the use of other standard forms of contract (general terms and conditions, terms and conditions of sale, model contracts, terms and conditions, other documents with similar content or purpose, etc.) used or agreed by the User in legal relations with Westwing, unless otherwise agreed by the Parties in writing under pain of nullity.

1.5 Any assurances, guarantees, promises and amendments to the Agreement made orally by Westwing employees in connection with the conclusion of the Agreement shall not be binding on Westwing.

1.6 The T&Cs are made available to the User on the Website at https://www.westwing.pl/i/terms_and_conditions_b2b/.

1.7 Any statements related to the conclusion or performance of the Agreement shall be made by the Party to the other Party in writing or by electronic correspondence sent to the following address: service@westwing.pl.

1.8 Any amendments and additions to the Terms and Conditions of the Agreement must be made in writing to be null and void.1.9 The User may register only one Company Account on the Website. You may only use one Business Account at a time. If Westwing becomes aware that you have created more than one Business Account or are using more than one Business Account at any given time, we may delete such Business Account.

2. CONTRACTING PARTNER, LANGUAGE AND CONCLUSION OF THE CONTRACT

2.1 The Website is conducted in English. Agreements concluded via the Website are concluded in Polish or English.

2.2 Any information available through the Website constitutes an invitation to submit an offer (Order) by the User and does not constitute an offer from Westwing within the meaning of the Civil Code.

2.3 The Parties conclude the Agreement on the basis of the Order placed by the User. The Order is placed after placing the Products selected by the User in the Cart and selecting the delivery method and payment method and filling in the necessary User data by clicking the "Order and Pay" button.

2.4 The Order is placed by means of a statement of the User sent electronically via the Website. Placing an Order via the Website is charged to the User and is binding on the User. If the Order was placed via the Business Account, the User is obliged to pay the price, even if the Order was placed by a person who is not the User's Contact Person.

2.5 The order should contain the User's full data, in particular identification data, including the name, exact address of the registered office and NIP (Tax Identification Number), as well as the name and code of the goods (in accordance with Westwing's commercial offer), the quantity of the goods, the address and place of delivery of the goods, the address of delivery of the original invoice, if it is different from the User's registered office. The User is fully responsible for the consequences of placing an Order that is incorrectly filled in or does not contain the required data.

2.6 By placing an Order, the User is tantamount to reading and accepting Westwing's GTC.

2.7 Westwing confirms the acceptance of the Order within no more than 7 business days from the date of receipt of the Order from the User or informs the User about the inability to accept the Order, indicating the reasons for it. Failure to submit Westwing's statement within the above deadline means that the Order has not been accepted and the Agreement has not been concluded.

2.8 The Agreement shall be concluded only after Westwing has confirmed the availability of the goods and has expressly accepted the Order by Westwing, which shall be confirmed by a separate statement from Westwing sent to the User by e-mail (hereinafter referred to as the "Order Confirmation").

2.9 Westwing saves the Order data and sends it to the User electronically after the Order has been completed. If you have created a Business Account before sending your Order, you can view your Order data in the "My Orders" panel of your Business Account.

3. PRICES AND DELIVERY COSTS

3.1 The Order is processed according to the prices specified on the relevant Product Card valid at the time of receipt of the Order by Westwing (hereinafter referred to as the "Commodity Prices").

3.2 The prices of the goods are gross prices expressed in Polish zlotys (PLN) and include the cost of packaging. The prices of the goods do not include any additional fees, including delivery costs, which will be added after the selection of the delivery method (unless the Contract qualifies for free delivery, of which the User will be informed at the stage of placing the Order).

3.3 Westwing reserves the right to make any changes to the Prices of the Goods.

3.4 Delivery costs are charged separately for each Order, according to the prices listed on the relevant Product Card valid at the time of receipt of the Order by Westwing (hereinafter: "Delivery Costs"). Delivery costs depend on m.in size, weight and selected delivery method, whereby the Delivery Costs associated with the selected delivery method are at the discretion of Westwing.

3.5 In the case of delivery by Westwing, the Prices of the Goods are DDP Incoterms® 2020 prices, including including normal packaging, unless otherwise agreed by the Parties in writing under pain of nullity. Other taxes and additional charges, including delivery charges, are the sole responsibility of you.

3.6 Information on the total price of the Order, together with taxes and Delivery Costs and other costs – and if the amount of these fees cannot be determined, on the obligation to pay them – is provided to the User when placing the Order, including at the time of expressing the User's will to be bound by the Agreement.

4. PAYMENTS

4.1 Westwing offers the following payment methods:

4.1.1 via the Stripe service, owned by Stripe Payments Europe Ltd, with its registered office at 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 HD59 Ireland, registered in the Irish Companies Register under number: 3206488LH, in accordance with Stripe’s Terms of Service available at: https://stripe.com/en-pl/legal/consumer, which enables the following payment methods:

4.1.1.1 via payment card (VISA, Mastercard, American Express);

4.1.1.2 via the Przelewy24 service, owned by PayPo S.A. with its registered office in Poznań, ul. Pastelowa 8, 60-198 Poznań, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Poznań Nowe Miasto and Wilda, 8th Commercial Division of the National Court Register, under KRS number 0000347935, NIP number 7792369887, with share capital of PLN 5,476,300.00, fully paid up, and in the register of national payment institutions maintained by the Polish Financial Supervision Authority under number UKNF IP24/2014, in accordance with the terms and conditions of use of Przelewy24 services available at: https://www.przelewy24.pl/regulamin, which enables payment via BLIK, prepayment and traditional bank transfer from one of the specified banks;

4.1.1.3 via the ApplePay and GooglePay apps – available exclusively when placing Orders via a web browser;

4.2 In the event of late payment, Westwing may charge statutory interest for late payment and may also demand that the User return any Products for which payment has not been made. Westwing may apply payments for subsequent Orders first towards outstanding payments up to the amount of statutory interest due.

4.3 In the event of late payment, Westwing has the right to refuse to fulfil the Order until the outstanding amount has been paid.

4.4 The date of payment is the date on which the payment is credited to the Westwing bank account specified on the invoice.

5. VAT INVOICES

5.1. The User agrees to Westwing sending electronic invoices issued in accordance with the Goods and Services Tax Act of 11 March 2004, as amended, and other relevant legal provisions, to the email address specified in the Order. The User also has access to electronic invoices via the Business Account.

5.2 Please note that if the details (in particular the VAT number) are not correct in accordance with clause 2.5 when placing the order, we are no longer able to issue a corrective invoice to amend the details after the order has been completed. We also do not accept credit notes issued by you in this regard.

6. WESTWING DESIGN SERVICE

6.1 As part of its design services, Westwing offers personalised interior design advice via the website www.westwing.pl (hereinafter referred to as “Westwing Design Services” or “the Service”). These terms and conditions apply to these Services, unless otherwise specified below.

6.2 Services are provided online via video chat or video conferencing with screen sharing, in one of Westwing’s offline stores (Stores | Westwing) or, in the case of Westwing Deluxe design services, partly on-site as well. The specific Westwing design services offered in your country can be found on the Website.

6.3 The Services are provided by Westwing or Westwing’s subcontractors.

6.4 As part of Westwing’s design services, the User will receive a professional interior design concept based on the information provided by the User, together with a personalised shopping list. The exact scope of the Services and the relevant costs of individual Westwing design services are listed on the Website in the Design Services section. Once an order has been placed, the User will receive an email confirmation with a detailed description of the Service purchased.

6.5 Westwing reserves the right to refuse to provide Westwing Design Services or to carry them out if you have provided incorrect information about the property, breach these Terms and Conditions, or behave in an unlawful manner or infringe the personal rights of Westwing employees or representatives (e.g. through the use of profanity, aggression, or harassment). This reservation does not limit your right to make substantive complaints or to critically assess the quality of the Services provided.

6.6 Westwing reserves the right to cancel Service appointments up to 12 hours before the scheduled time in circumstances beyond Westwing’s control (e.g. force majeure) and will inform the User in advance of any cancellation. In the event of a cancellation, the User will be offered a new appointment or a refund if a new appointment cannot be arranged. The User may also change the agreed appointment time free of charge up to 12 hours before the appointment time. In such cases, Westwing will propose an alternative appointment time, subject to availability. In the event of a no-show, Westwing is entitled to a standby fee amounting to 80% of the price of the relevant Service (the remaining 20% will be refunded or credited towards a new appointment).

6.7 Upon completion of the final Service within the scope of the booked Westwing Design Services, the contractual relationship regarding that specific Westwing Design Service shall automatically expire. If, at the User’s request, a change or redesign of the Westwing Design Services provided is necessary, a new Westwing Design Service must be booked via the Website.

6.8 The economic copyright and other intellectual property rights relating to interior design concepts and room concepts designed by Westwing or as part of the Westwing Design Services are vested exclusively in Westwing. Westwing grants the User a non-exclusive, non-transferable licence for an indefinite period for the personal use of the results of the services provided as part of the Westwing Design Services. Commercial or public use is permitted only with Westwing’s prior written consent. Westwing is entitled to use the results of the Westwing Design Services for advertising purposes (e.g. as planning examples on the website) with the User’s prior consent.

6.9 The User is responsible for providing Westwing with information and documents (e.g. floor plans) that may be relevant to the provision of the Service. The User bears sole responsibility for the accuracy and completeness of the data provided. Westwing shall not be liable for the inability to implement the project or for products from the shopping list not matching the requirements if this is due to incorrect or incomplete measurements and the failure to disclose structural elements of the room.

7. DISCOUNT VOUCHERS

7.1 Westwing offers two categories of discount vouchers: Promotional Vouchers and Compensation Vouchers.

7.1.1 Promotional Vouchers (including ‘Refer a Friend’ vouchers)

7.1.1.1 Promotional Vouchers are vouchers that cannot be purchased but are issued as part of sales campaigns and have a specific validity period.

7.1.1.2 Promotional Vouchers may only be redeemed on the Website, within a specified period, in respect of Products; Promotional Vouchers may not be used in respect of delivery costs. Promotional Vouchers may be subject to further, specific terms and conditions of redemption, which are communicated to the User in connection with the granting of the relevant Promotional Voucher.

7.1.1.3 A Promotional Voucher which the User has received in connection with their Registration as a new User following an invitation from another member of the Website (the so-called ‘Refer a Friend’ voucher) may only be redeemed by the new User. If the User already has a Business Account on the Website, they cannot redeem the “Refer a Friend” voucher.

7.1.1.4 Promotional Vouchers awarded in connection with the initial registration of a Business Account, and Promotional Vouchers awarded to new Users, which the User receives on a one-off basis in connection with the registration of a Business Account, may only be redeemed once per User.

7.1.1.5 A User may redeem only one Promotional Voucher per Order.

7.1.1.6 Promotional Vouchers are subject to a minimum Order value. The Order value must not be less than the amount stated on the Promotional Voucher. If the Order value is lower than the amount stated on the Promotional Voucher, it is not possible to make up the difference and the remaining amount on the Promotional Voucher is forfeited.

7.1.1.7 Promotional Vouchers cannot be transferred to third parties.

7.1.1.8 In the event of a full return of Products paid for in full or in part using a Promotional Voucher, the User will not receive a refund of the Promotional Voucher. In the event of a partial return of Products paid for in full or in part using a Promotional Voucher, the value of the Promotional Voucher is divided in proportion to the value of the Order; that is, in the event of a partial return of Products, the Promotional Voucher will be credited in proportion to the value of the returned Products and will expire in proportion to the value of the retained goods. Where a Promotional Voucher is linked to a minimum Order value, this must also be met in the event of a partial return of Products; otherwise, the proportional value of the Promotional Voucher will not be granted.

7.1.2 Compensation Vouchers

7.1.2.1 Compensation Vouchers are vouchers that cannot be purchased but are issued by Westwing at its sole discretion as compensation without acknowledging any legal obligations.

7.1.2.2 The provisions regarding Promotional Vouchers apply accordingly.

7.2 In the event of a reasonable suspicion of fraud or other illegal or unlawful activities relating to the purchase or redemption of a Voucher, Westwing may block the relevant voucher code (including temporarily) or refuse to redeem it (including temporarily). In such a case, the User has the right to withdraw from the Contract.

7.3 Vouchers may only be used before placing an Order. It is not possible to use a Voucher after placing an Order.

7.4 Westwing may grant other discounts and Vouchers as part of individual agreements with the User. In such cases, the User may only redeem one alternative discount or Voucher per Order. The discount or Voucher selected by the User and saved in the Basket shall apply.

8. DELIVERY AND SHIPPING TERMS

8.1 Deliveries are made exclusively within the territory of the Republic of Poland to the delivery address provided by the User, at Westwing’s discretion either as a parcel or via a carrier.

8.2 The Order fulfilment date stated in the Product Card is approximate and non-binding (hereinafter: “Delivery Date”), unless confirmed by Westwing. The Delivery Date is deemed to have been met if, at the latest on the expiry of that date, the Product has been dispatched or handed over to the carrier.

8.3 In the case of delivery via a carrier, the risk of loss, destruction or damage to the Products, as well as the burdens and benefits associated with the Products, shall pass to the carrier at the time the Products are handed over to the carrier from the Westwing warehouse. Westwing shall not be liable for any loss, shortage or damage to the Products arising from the time the Products are accepted for carriage until they are handed over to the User, nor for any delay in the carriage of the consignment.

8.4 Westwing is entitled to make partial deliveries and provide partial services, provided this is in the User’s best interests. In the event of a partial delivery or the provision of partial services, the User shall not incur any significant additional costs in connection therewith, unless the User agrees to bear such costs.

8.5 Westwing bears no risk associated with the purchase, in particular in the case of a generic purchase. Westwing is obliged to fulfil deliveries exclusively from existing stocks of Products or Products ordered from suppliers. Westwing’s obligation to deliver shall not apply if Westwing does not receive a delivery, does not receive a delivery in full or does not receive a delivery on time despite an existing transaction with the relevant supplier, and shall not be liable for this. Westwing shall inform the User immediately of the new expected delivery date. If the new delivery date is not acceptable to the User or the Products are no longer available on the new delivery date or at all, Westwing and the User shall be entitled to withdraw from the Contract in respect of the Products in question; in such a case, Westwing shall immediately refund any payments already made by the User to Westwing.

8.6 Westwing shall not be liable for any delay or failure to fulfil the Order where the release or delivery of the Products is impossible or delayed for reasons beyond Westwing’s control, which could not have been foreseen at the time the Contract was concluded and which could not have been avoided, including, but not limited to, fire, flood, storm surge, hurricanes, earthquakes, other natural disasters, war, martial law, strikes, riots, coups d’état, uprisings, power shortages, delays in deliveries from suppliers, the imposition of an embargo, pandemics, epidemics, nuclear threats (hereinafter: “Force Majeure”). The User shall not be entitled to claim damages in connection with a delay or failure to fulfil the Order for which Westwing is not liable. In the cases referred to in this clause, Westwing reserves the right to amend the agreed delivery dates and terms.

8.7 Westwing shall inform the User of the occurrence of Force Majeure without delay, at the same time providing an estimated delivery date or informing the User that the Order cannot be fulfilled.

8.8 If the Force Majeure event referred to in clauses 8.7 and 8.8 above persists for more than a further 8 weeks, a Party may withdraw from the Contract. In the event of a Party withdrawing from the Contract for the reasons set out in the preceding sentence, that Party shall have no claims against the other Party, including claims for damages.

8.9 If the release or delivery of the Products is impossible or delayed for reasons for which the User is responsible, any additional costs incurred by Westwing or the User as a result shall be borne exclusively by the User, and the delivery period shall be extended accordingly. A redelivery is subject to a charge, even if the original delivery was free of charge. A redelivery shall be carried out after the User has been informed of the costs associated with the new delivery and has given their consent to its execution. Westwing reserves the right to withdraw from the Contract if the User does not agree to the new delivery within 7 days of Westwing providing information on the costs associated with the new delivery. In the case referred to in the preceding sentence, any payments made by the User in connection with the Order that was to be redelivered shall be refunded by Westwing.

8.10 Each subsequent Order shall be processed provided that the User has no outstanding payments to Westwing.

9. WARRANTY, LIABILITY AND TRANSPORT DAMAGE

9.1 A description of each Product is provided on the product details page on the Website. The User bears sole responsibility for confirming that the Product being purchased is suitable for the intended purpose for which it is to be used.

The User is obliged to accept the Products ordered and delivered to them immediately upon their delivery to the address specified in the Order.

9.2 The User is obliged to inspect the consignment in a timely manner and in the manner customary for consignments of this kind. If the User finds that any loss, destruction or damage to the Products has occurred during transport, they are obliged to take all necessary steps to establish the liability of the delivery provider, in accordance with clause 8.1 above.

9.3 Customary or minor, technically unavoidable discrepancies in the quantity, quality, colour, width, weight, fittings or construction of the goods shall not be considered a non-conformity of the Products with the Contract.

9.4 A condition for pursuing any claims arising from the non-conformity of the Products with the Contract is that the User must notify Westwing of any identified non-conformities by email to the following address: service@westwing.pl. Such notification must be sent without delay, no later than within 14 days of the date on which the non-conformity of the Products with the Contract was discovered. Failure to provide such notification within this period shall result in the User forfeiting any claims arising from the non-conformity of the Products with the Contract.

9.5 In the event that the Products do not comply with the Contract, Westwing shall have the right to choose between repairing or replacing the Product. If the repair fails within a reasonable period of time, the User shall have the right, at their discretion, to request a price reduction or to withdraw from the Contract.

9.6 The signing by the User or by a person authorised on their behalf to collect the Products of a document confirming the handover of the Products without comment, or the failure to draw up a separate damage report upon handover of the Products, shall constitute verification of the Products by the User and their acceptance without reservation.

9.7 In the event of a delay in collecting the Products, the User is obliged to pay the full price of the Order and to cover the costs incurred in connection with the delay, including the costs of returning the Products to Westwing, storing the Products in the warehouse and reshipping them.

9.8 Failure by the User to collect the ordered Products within a period exceeding 3 working days from the delivery date entitles Westwing to withdraw from the Contract.

9.9 Where the User fails to collect or confirm collection or delivery of the Products, the risk of loss, destruction or damage to the Products, as well as the burdens and benefits associated with the Products, shall pass to the User upon Westwing’s request for the User to collect the ordered Products.

9.10 Westwing shall be liable only for losses suffered by the User as a direct consequence of Westwing’s intentional non-performance or improper performance of the Contract. In such cases, the User may claim compensation for the damage suffered in this connection only up to the amount of the actual loss incurred by the User (damnum emergens), but not exceeding the price of the defective Products.

9.11 Warranty claims against Westwing may only be made by the User and are not transferable. They expire 12 months after delivery.

10. WARRANTIES

10.1 Goods may be covered by a manufacturer’s or distributor’s warranty. In such cases, the specific terms and duration of the warranty are set out in the warranty certificate issued by the warrantor and attached to the Product. Westwing does not provide the User with any additional warranty on the Products in its capacity as a seller.

10.2 Any drawings, illustrations, dimensions, weights or other data relating to the performance of the Product do not constitute promises or guarantees and are binding only if the Parties have agreed to this in writing, failing which they shall be void.

11. RESERVATION OF TITLE

11.1 Westwing reserves the right of ownership of the Products until full payment has been made by the User.

11.2 Should the User become aware that third parties have gained unauthorised access to unpaid Products, the User shall immediately indicate Westwing’s title and inform Westwing thereof to enable Westwing to enforce its rights.

12. SERVICE AND COMPLAINTS

12.1 The User has the right to lodge a complaint regarding the non-conformity of the Products with the Contract.

12.2 The User shall submit a complaint by email to the following address: service@westwing.pl, without delay, and no later than within 14 days of discovering that the Products do not comply with the Contract.

12.3 Westwing shall inform the User of the outcome of the complaint and Westwing’s position in writing within 14 calendar days of receiving the complaint.

12.4 Submitting a complaint does not constitute grounds for withholding payment for completed Orders.

13. DATA PROTECTION

Information regarding the processing of Users’ personal data can be found in Westwing’s Privacy Policy, available at: https://www.westwing.pl/i/privacy_policy/.

14. CODE OF CONDUCT

You agree to comply with Westwing's Code of Conduct for Business Partners available at https://ir.westwing.com/websites/westwing/English/5500/ compliance.html (the "Code").

A breach of the Code constitutes a material breach of the Agreement, which entitles Westwing to terminate the Agreement for good cause.

15. CHANGES TO THE GTC

Westwing reserves the right to make any changes to the T&Cs at its own discretion. Each amendment to the T&Cs will be indicated on the document with the date of the amendment. When the T&Cs are updated, the older version of the T&Cs will no longer be valid. Orders placed and accepted for processing prior to the amendment of the GTC shall be subject to the previously applicable GTC, unless the amendment of the GTC is required by law (in which case the updated GTC shall also apply to previously placed Orders). The updated GTC shall apply to subsequent Agreements concluded between the Parties.

16. FINAL PROVISIONS

16.1 Any legal disputes arising from the content of these GTC or the performance of a Contract concluded on the basis of these GTC shall be governed exclusively by the law of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

16.2 Should any provision be or become invalid or unenforceable, the remaining provisions shall remain valid. The invalid or unenforceable provisions shall be replaced by the relevant statutory provisions.

Westwing GmbH Moosacher Str. 88 80809 Munich

Status: 24 March 2026