P4982:[{"_5501":641,"_5502":5503},"areReviewsGrouped","reviews",[5504,5547,5564,5581,5600,5615,5624,5634],{"_5505":5506,"_5507":5508,"_5509":5510,"_5511":5512,"_5513":5514,"_5515":5516,"_5517":5516,"_5518":4963,"_5519":641,"_5520":4390,"_5521":5522,"_5526":4785,"_5527":5528,"_5529":4473,"_5530":5531,"_5532":4662,"_5533":5534,"_5535":5536,"_5540":25,"_5541":5542,"_72":5543,"_5544":4963,"_5545":5546},"subscriberId","c51f7b65-fcc9-486f-b563-ae634abbdd20","reviewId","df2b751b-7596-4775-ab8b-a3868dc93b22","subscriberId_productId","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10015473828176","productId","shopify-10015473828176","body","arrived well packaged, works perfectly. Just like in the photos, I have the LED tube in the color red, glows brightly but not unpleasantly bright. I'm super satisfied! ","dateCreated","2026-06-24T19:35:43.977Z","dateUpdated","helpfulCount","isRecommended","languageCode","original",{"_5513":5523,"_5520":5524,"_72":5525},"kam gut verpackt an, funktioniert einwandfrei. Genau wie auf den Fotos, habe den LED Schlauch in der Farbe rot, leuchtet hell aber nicht unangenehm grell. Bin super zufrieden ! ","de","wie beschrieben ","productHandle","productImageUrl","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SDO92973-415477_a3ed10f98c288470c76884948b41085d_dtl_1_x280.jpg?v=1746717549","productName","productUrl","//store.westwing.com/products/flex-tube-5-m-warm-red-en-25sdo92973","productVariantName","rating",5,"reviewer",{"_5537":5538,"_5539":641},"displayName","Lisa H.","isVerified","isIncentivized","status","approved","as described ","unhelpfulCount","variantId","50999981408592",{"_5505":5506,"_5507":5548,"_5509":5549,"_5511":5550,"_5513":5551,"_5515":5552,"_5517":5552,"_5518":4963,"_5519":641,"_5520":4390,"_5521":5553,"_5526":5220,"_5527":5557,"_5529":5219,"_5530":5558,"_5532":5559,"_5533":5534,"_5535":5560,"_5540":25,"_5541":5542,"_72":5562,"_5544":4963,"_5545":5563},"cc3fa3e4-729a-4e9f-a414-e21b2a3c659d","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10015448236368","shopify-10015448236368","Warm light color, at 9 mb it is easy to lay down. Realization in the garden - greatly illuminates the space. I recommend","2026-05-04T18:18:02.543Z",{"_5513":5554,"_5520":5555,"_72":5556},"Ciepła barwa światła , przy 9 mb układa się bez problemu . Realizacja w ogrodzie - bardzo rozświetla przestrzeń . Polecam","pl","Zachwycajaca","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SDO18140-329753_da1c298f587905588c2cdcd8649abc2f_dtl_1_x280.jpg?v=1753802349","//store.westwing.com/products/flex-tube-9-m-warm-white-en-25sdo18140","L 900 cm",{"_5537":5561,"_5539":641},"Beata L.","Delightful","50999928848720",{"_5505":5506,"_5507":5565,"_5509":5549,"_5511":5550,"_5513":5566,"_5515":5567,"_5517":5567,"_5518":4963,"_5519":25,"_5520":4390,"_5521":5568,"_5526":5220,"_5527":5557,"_5529":5219,"_5530":5558,"_5532":5559,"_5533":4965,"_5571":5575,"_5535":5578,"_5540":25,"_5541":5542,"_72":5580,"_5544":4963,"_5545":5563},"09e3f5ed-6319-44e7-8cfd-b4ca46c33029","I wanted to give this product a chance, despite the already mixed reviews on the internet... And I would have done better to go my own way. First flex tube received faulty (one half did not turn on), second flex tube that was very “soft” in terms of intensity (it is much less bright than the previous one). So we end up with a slightly weak, very disappointing “neon”... The result is not pretty. And the quality does not seem to be there. ","2026-04-28T08:24:53.566Z",{"_5513":5569,"_5520":5570,"_5571":5572,"_72":5574},"J'ai voulu laisser une chance à ce produit, malgré des avis déjà mitigés sur internet... Et j'aurai mieux fait de passer mon chemin. Premier flex tube reçu défectueux (une moitié ne s'allumait pas), second flex tube hyper \"mou\" niveau intensité (il est beaucoup moins lumineux que le précédent). On se retrouve donc avec un \"néon\" un peu faiblard, très décevant... Le rendu n'est pas joli. Et la qualité ne semble pas être au RDV. ","fr","reply",{"_5513":5573},"

Merci pour votre retour, chère Anaïs. 😔

Nous sommes vraiment désolés d'apprendre que vous avez eu une expérience aussi décevante avec nos LED String Lights Flex Tube. Recevoir un premier tube défectueux avec une moitié qui ne s'allumait pas, puis un second tube avec une intensité lumineuse si faible - c'est totalement inacceptable de notre part.

Nous comprenons parfaitement votre déception, surtout après avoir donné une seconde chance au produit malgré les avis mitigés. Vous méritiez de recevoir un produit de qualité dès le départ, avec un rendu lumineux satisfaisant et uniforme.

Cette situation révèle clairement des problèmes de contrôle qualité de notre côté qu'il nous faut absolument corriger. Votre expérience nous aide à identifier ces défaillances pour améliorer tant la qualité de nos produits que nos processus de vérification.

Nous assumons l'entière responsabilité de cette expérience frustrante. Veuillez contacter notre service client - nous devons impérativement trouver une solution appropriée pour vous.

","Produit extrêmement décevant",{"_5513":5576,"_5515":5577,"_72":43},"

Thank you for your return, dear Anaïs.

😔 \n

We are so sorry to hear that you had such a disappointing experience with our LED String Lights Flex Tube. Receiving a first faulty tube with a half that did not light up, and then a second tube with such low light intensity - this is completely unacceptable on our part.

We fully understand your disappointment, especially after giving the product a second chance despite mixed reviews. You deserved to receive a quality product from the start, with a satisfactory and uniform light output.

This situation clearly reveals quality control problems on our side that we absolutely need to correct. Your experience helps us identify these failures to improve both the quality of our products and our verification processes.

We take full responsibility for this frustrating experience. Please contact our customer service - it is imperative that we find a suitable solution for you.

","2026-05-06T11:19:29.620Z",{"_5537":5579,"_5539":641},"Anaïs P.","Extremely disappointing product",{"_5505":5506,"_5507":5582,"_5509":5583,"_5511":5584,"_5513":5585,"_5515":5586,"_5517":5586,"_5518":4963,"_5519":25,"_5520":4390,"_5521":5587,"_5526":4827,"_5527":5592,"_5529":4473,"_5530":5593,"_5532":4662,"_5533":4965,"_5571":5594,"_5535":5597,"_5540":25,"_5541":5542,"_72":5591,"_5544":4963,"_5545":5599},"2ef461c9-4529-42bb-a8d8-866db7c3f2c1","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10015470518608","shopify-10015470518608",".. I only bought it because of the dimming function. Unfortunately not possible. And it doesn't have a switch either :( so it only works via the plug. ","2026-02-10T19:27:35.078Z",{"_5513":5588,"_5520":5524,"_5571":5589,"_72":5591},".. ich hatte es lediglich wegen der dimm Funktion gekauft. Leider nicht möglich. Und einen Schalter hat es auch nicht :( geht also lediglich über den Stecker. ",{"_5513":5590},"

Liebe Katharina,

vielen Dank für Ihr Feedback.

Es tut uns leid zu hören, dass die Lampe nicht die gewünschte Dimmfunktion bietet und auch kein separater Schalter vorhanden ist. Wir verstehen gut, dass dies enttäuschend ist, insbesondere wenn die Dimmfunktion für Ihre Kaufentscheidung entscheidend war.

Ihre Rückmeldung nehmen wir ernst und werden prüfen, wie wir die Produktbeschreibung klarer gestalten können, damit zukünftige Käuferinnen und Käufer genau wissen, was sie erwartet.

Bitte wenden Sie sich gerne an unseren Kundenservice, falls Sie die Lampe zurückgeben oder eine Alternative finden möchten – wir helfen Ihnen dabei schnell und unkompliziert.

","Not dimmable ","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SDO99084-294950_ab74fd5f6133c0c7afaec3349b110beb_dtl_1_x280.jpg?v=1753802348","//store.westwing.com/products/flex-tube-5-m-warm-white-en-25sdo99084",{"_5513":5595,"_5515":5596,"_72":43},"

Dear Katharina, \n

thank you for your feedback.

We are sorry to hear that the lamp does not have the desired dimming function and that there is no separate switch. We understand well that this is disappointing, especially when the dimming feature was critical to your purchase decision.

We take your feedback seriously and will look into how we can make the product description more clear so that future buyers know exactly what to expect.

Please feel free to contact our customer service if you would like to return the lamp or find an alternative — we will help you quickly and easily.

","2026-02-12T11:49:15.579Z",{"_5537":5598,"_5539":641},"Katharina B.","50999976984912",{"_5505":5506,"_5507":5601,"_5509":5583,"_5511":5584,"_5513":5602,"_5515":5603,"_5517":5603,"_5518":4963,"_5520":4390,"_5521":5604,"_5526":4827,"_5527":5592,"_5529":4473,"_5530":5593,"_5532":4662,"_5533":4969,"_5571":5609,"_5535":5612,"_5540":25,"_5541":5542,"_72":5614,"_5544":4963,"_5545":5599},"5da44b83-caa3-42ab-b046-624951fa1c38","The Flextube is actually very nice, but the light is whiter than it looks in the photos and it was too short for me. I just wanted to order the 9 m for me instead, but unfortunately the price has risen by 30€ over the course of the day so unfortunately no unfortunately not at all... Ali Express has the same for a fraction and that they are not from Europe but from the same country as Ali looks at first glance on the cable or at the intermediate transformer.","2026-01-16T20:21:55.868Z",{"_5513":5605,"_5520":5524,"_5571":5606,"_72":5608},"Eigentlich ist die Flextube sehr schön, allerdings ist das Licht weißer als es auf den Fotos aussieht und sie war mir zu kurz. Wollte mir eben stattdessen die 9 m bestellen, leider ist der Preis aber im Laufe des Tages um 30 € gestiegen also leider nein leider gar nicht… Ali Express hat die selben für einen Bruchteil und dass die hier nicht aus Europa kommen sondern aus dem selben land wie bei Ali sieht auf auf den ersten Blick am Kabel bzw. am zwischengesetzten Trafo..",{"_5513":5607},"

Vielen Dank für dein ehrliches Feedback, Carolin. 😔

Es tut uns leid zu hören, dass die Lichtfarbe der LED String Lights Flex Tube nicht ganz den Erwartungen aus den Produktfotos entspricht und dass die Länge für deine Bedürfnisse zu kurz war. Wir verstehen, wie wichtig es ist, dass die Darstellung auf unserer Website der Realität entspricht.

Bezüglich der Preisschwankungen können wir nachvollziehen, dass dies frustrierend ist. Dein Feedback hilft uns dabei, sowohl unsere Produktbeschreibungen als auch unsere Preisgestaltung zu überdenken, um unseren Kunden eine bessere Erfahrung zu bieten.

Wir schätzen deine detaillierte Rückmeldung sehr und nehmen sie zur Kenntnis für zukünftige Verbesserungen.

","Weißer als es auf den Bildern aussieht",{"_5513":5610,"_5515":5611,"_72":43},"

Thanks for your honest feedback, Carolin.

😔

We're \n sorry to hear that the light color of the LED String Lights Flex Tube doesn't quite meet the expectations from the product photos and that the length was too short for your needs. We understand how important it is that the presentation on our website corresponds to reality.

When it comes to price fluctuations, we can understand that this is frustrating. Your feedback helps us rethink both our product descriptions and pricing to provide a better experience for our customers.

We really appreciate your detailed feedback and are taking note of it for future improvements.

","2026-03-02T13:34:55.989Z",{"_5537":5613,"_5539":641},"Carolin P.","Whiter than it looks in the pictures",{"_5505":5506,"_5507":5616,"_5509":5583,"_5511":5584,"_5513":5617,"_5515":5618,"_5517":5618,"_5518":4963,"_5520":4390,"_5521":5619,"_5526":4827,"_5527":5592,"_5529":4473,"_5530":5593,"_5532":4662,"_5533":4969,"_5535":5622,"_5540":25,"_5541":5542,"_72":5621,"_5544":4963,"_5545":5599},"478d2796-d2d0-4043-a4be-4d6b7ae687e2","Actually, this is exactly what we were looking for, but the Flex Tube is very bright and we had expected a mood light and unfortunately it is also not dimmable, at least we didn't know how. \nIf it is not dimmable, this should be removed from the name or described in a user manual. ","2025-12-27T14:52:37.923Z",{"_5513":5620,"_5520":5524,"_72":5621},"Eigentlich ist das genau was wir gesucht haben, allerdings ist der Flex Tube sehr hell und wir hatten ein Stimmungslicht erwartet und leider ist er auch nicht dimmbar, zumindest wussten wir nicht wie.\nFalls er nicht dimmbar ist, sollte das aus dem Namen entfernt werden oder in einer Gebrauchsanleitung beschrieben sein. ","Schade",{"_5537":5623,"_5539":641},"Sandra G.",{"_5505":5506,"_5507":5625,"_5509":5583,"_5511":5584,"_5513":5626,"_5515":5627,"_5517":5627,"_5518":4963,"_5519":25,"_5520":4390,"_5521":5628,"_5526":4827,"_5527":5592,"_5529":4473,"_5530":5593,"_5532":4662,"_5533":4967,"_5535":5631,"_5540":25,"_5541":5542,"_72":5633,"_5544":4963,"_5545":5599},"c0d676f1-a86c-46bf-b0d0-50242f44fbe2","The garland is indicated as of variable intensity, this is not the case. A dimmer switch is not provided. As far as the light intensity is concerned, it is completely false. \nIndicated for 2000 lumens, it is only 300 lumens, which is very, very far from 2000. \nSo disappointed.","2025-11-12T17:15:19.349Z",{"_5513":5629,"_5520":5570,"_72":5630},"La guirlande est indiquée comme d'intensité variable, ce n' est pas le cas. Aucun variateur n'est fourni. Pour ce qui est de l'intensité lumineuse elle est totalement fausse.\nIndiquée pour 2000 lumens, elle ne fait que 300 lumens ce qui est très très loin des 2000.\nDéçu donc.","Informations erronée n'éclaire pas beaucoup",{"_5537":5632,"_5539":641},"Florent B.","Wrong information doesn't shed much light",{"_5505":5506,"_5507":5635,"_5509":5583,"_5511":5584,"_5513":5636,"_5515":5637,"_5517":5637,"_5518":4963,"_5519":641,"_5520":4390,"_5521":5638,"_5526":4827,"_5527":5592,"_5529":4473,"_5530":5593,"_5532":4662,"_5533":5534,"_5535":5641,"_5540":25,"_5541":5542,"_72":5643,"_5544":4963,"_5545":5599},"49034fb8-50f1-4e99-96f4-7ec3bde8a3c4","Just perfect ","2025-04-30T20:40:34.198Z",{"_5513":5639,"_5520":5570,"_72":5640},"Juste parfait ","Parfait ",{"_5537":5642,"_5539":641},"Gabrielle M.","Perfect "]

Flex TubeLED String Lights